{"id":45698,"date":"2025-01-17T11:42:50","date_gmt":"2025-01-17T10:42:50","guid":{"rendered":"https:\/\/www.iobeya.com\/?post_type=link-corner&#038;p=45698"},"modified":"2026-02-04T11:56:18","modified_gmt":"2026-02-04T10:56:18","slug":"etablir-culture-problem-solving-durable-bonnes-pratiques","status":"publish","type":"link-corner","link":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/","title":{"rendered":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"45698\" class=\"elementor elementor-45698 elementor-45615\" data-elementor-post-type=\"link-corner\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e3e5750 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e3e5750\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f462bb0\" data-id=\"6f462bb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27e9fe2c elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"27e9fe2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/fr\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/lean-corner\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lean Corner<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2ba386d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2ba386d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-531810b6\" data-id=\"531810b6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-175c48e5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"175c48e5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:140,&quot;sticky_effects_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;],&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e9c0e0c lean-corner-sticky1\" data-id=\"6e9c0e0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58ac8977 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"58ac8977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39dbfab4 leancornertitle elementor-widget elementor-widget-heading\" data-id=\"39dbfab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a212a9 leancorner_enid elementor-widget elementor-widget-button\" data-id=\"33a212a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NjU0MjIsInRvZ2dsZSI6ZmFsc2V9\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 15.4977 0.666016 14.8346V11.5013C0.666016 11.0411 1.03911 10.668 1.49935 10.668Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.24343 6.74538C4.56886 6.41994 5.0965 6.41994 5.42194 6.74538L8.99935 10.3228L12.5768 6.74538C12.9022 6.41994 13.4298 6.41994 13.7553 6.74538C14.0807 7.07082 14.0807 7.59845 13.7553 7.92389L9.5886 12.0906C9.26317 12.416 8.73553 12.416 8.41009 12.0906L4.24343 7.92389C3.91799 7.59845 3.91799 7.07082 4.24343 6.74538Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.99935 0.667969C9.45959 0.667969 9.83268 1.04106 9.83268 1.5013V11.5013C9.83268 11.9615 9.45959 12.3346 8.99935 12.3346C8.53911 12.3346 8.16602 11.9615 8.16602 11.5013V1.5013C8.16602 1.04106 8.53911 0.667969 8.99935 0.667969Z\" fill=\"#1D51CE\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9chargez la fiche<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-76f8f3ef lean-corner-sticky1\" data-id=\"76f8f3ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-29197341 obeya-links elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"29197341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"leancorner\">\n    <li><a href=\"#anchor1\" class=\"obeya-links-active\">Pourquoi et comment les petits probl\u00e8mes peuvent faire toute la diff\u00e9rence<\/a>\n    <\/li>\n<li><a href=\"#anchor2\">Cr\u00e9ez un environnement propice pour parler ouvertement des probl\u00e8mes<\/a>\n    <\/li>\n<li><a href=\"#anchor3\">D\u00e9veloppez la comp\u00e9tence de d\u00e9tecter les probl\u00e8mes \u00e0 chaque niveau<\/a>\n    <\/li>\n<li><a href=\"#anchor4\">Apprenez \u00e0 aborder les probl\u00e8mes avec une m\u00e9thode structur\u00e9e<\/a>\n    <\/li>\n<\/li>\n<li><a href=\"#anchor5\">Pourquoi l\u2019observation sur le terrain est une cl\u00e9 souvent n\u00e9glig\u00e9e<\/a>\n    <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcd606a elementor-widget elementor-widget-html\" data-id=\"6dcd606a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\njQuery( window ).on( \"load\", function() {\n    idValue = jQuery('.leancornertitle h1').text();\n    jQuery('.leancorner_enid a').attr('id', idValue)\n});\n    \n<\/script>\n<style>\n.obeya-links ul.leancorner {\n    padding-left: 17px !important;\n}\n.leancorner a{\n    color: #6E6892;\n    font-family: \"Noto Sans\";\n    font-size: 14px;\n    font-style: normal;\n    font-weight: 500;\n    line-height: 140%;\n    letter-spacing: 0.14px;\n}\n.leancorner a.obeya-links-active {\n    color: #1D51CE;\n    font-weight: 700;\n}\n.leancorner a.obeya-links-active::before{\n    background: #1D51CE;\n    left: -18px;\n    max-height: 80px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-23220601\" data-id=\"23220601\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d02dbca elementor-widget elementor-widget-image\" data-id=\"4d02dbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"502\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Etablir-une-culture-durable-de-resolution-de-problemes-_-5-bonnes-pratiques-1024x643.png\" class=\"attachment-large size-large wp-image-45701\" alt=\"Image d&apos;en-t\u00eate avec une infographie sur les meilleures pratiques pour la r\u00e9solution de probl\u00e8mes.\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Etablir-une-culture-durable-de-resolution-de-problemes-_-5-bonnes-pratiques-1024x643.png 1024w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Etablir-une-culture-durable-de-resolution-de-problemes-_-5-bonnes-pratiques-300x188.png 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Etablir-une-culture-durable-de-resolution-de-problemes-_-5-bonnes-pratiques-768x482.png 768w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Etablir-une-culture-durable-de-resolution-de-problemes-_-5-bonnes-pratiques.png 1344w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6446c87c elementor-widget elementor-widget-text-editor\" data-id=\"6446c87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\u00ab Les probl\u00e8mes sont des p\u00e9pites d&rsquo;or que nous devons rechercher. <strong>C\u2019est quand nous n\u2019avons pas de probl\u00e8mes que nous avons un probl\u00e8me.<\/strong> \u00bb \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24b6e050 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"24b6e050\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est un fait, les organisations ne peuvent pas s&rsquo;am\u00e9liorer \u00e0 moins qu&rsquo;elles ne cherchent et ne r\u00e9solvent constamment leurs probl\u00e8mes. Pour la plupart, cela n\u00e9cessite un profond changement culturel, qui doit commencer au sommet. <\/p>\n\n<p>On observe le ph\u00e9nom\u00e8ne suivant : Lorsqu&rsquo;une entreprise engage ses employ\u00e9s dans la r\u00e9solution de probl\u00e8mes au quotidien, ces derniers se sentent plus motiv\u00e9s, accomplissent mieux leur travail, la performance de l&rsquo;organisation s&rsquo;am\u00e9liore et un cercle vertueux se met en place. <\/p>\nDans cet article, nous allons voir <strong>5 bonnes pratiques pour \u00e9tablir cette culture de r\u00e9solution de probl\u00e8mes durable<\/strong>. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ac559 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"16ac559\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi et comment les petits probl\u00e8mes peuvent faire toute la diff\u00e9rence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52b3557a elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"52b3557a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les grandes organisations disposent de routines bien rod\u00e9es pour les projets importants : nommer un responsable, fixer des objectifs et suivre les progr\u00e8s \u00e0 intervalles r\u00e9guliers. Si ces projets importants ne progressent pas dans la bonne direction ou \u00e0 la bonne vitesse, les dirigeants interviennent. En effet, les dirigeants eux-m\u00eames, ayant grandi dans ce type d&rsquo;environnement, consid\u00e8rent que la mise en \u0153uvre de ces grands projets strat\u00e9giques est centrale \u00e0 leur travail.<\/p>\n<p>Pourtant, se concentrer uniquement sur ces grands projets est souvent une erreur. Les petits probl\u00e8mes comptent aussi. <\/p>\n<p>Un exemple concret : Un formulaire de demande bien con\u00e7u et une bonne transmission des dossiers entre la vente et la souscription peuvent r\u00e9duire les retouches et am\u00e9liorer le service client. <\/p>\n<p>La surveillance de ces questions n\u00e9cessite un effort constant et une m\u00e9thode syst\u00e9matique pour les faire remonter. La m\u00e9thode bas\u00e9e sur les projets, utilis\u00e9e pour g\u00e9rer les grandes interventions, ne fonctionne pas \u00e0 cette \u00e9chelle fragment\u00e9e. Cependant, le cabinet Mckinsey explique avoir vu dans les organisations diff\u00e9rents syst\u00e8mes pour \u00ab r\u00e9soudre \u00bb plusieurs petits probl\u00e8mes que l&rsquo;organisation n&rsquo;avait pas encore bien d\u00e9finis ou compris. <\/p>\n<p>Si une approche bas\u00e9e sur les projets ne fonctionne pas, quelle est la solution ? <\/p>\n<p>En r\u00e9alit\u00e9, la seule mani\u00e8re de g\u00e9rer ces petits probl\u00e8mes quotidiens est de les d\u00e9tecter et de les r\u00e9soudre au fur et \u00e0 mesure qu&rsquo;ils surviennent (ou m\u00eame avant). <\/p>\n<p>Cela signifie que les managers et dirigeants passent de l\u2019\u00e9tat d\u2019esprit \u00ab je connais les r\u00e9ponses et je dirige les employ\u00e9s \u00bb \u00e0 \u00ab j&rsquo;apprends des personnes qui sont au plus pr\u00e8s des probl\u00e8mes et je les coache \u00bb. <\/p>\n<p>En effet, on passe alors \u00e0 un mod\u00e8le de r\u00e9solution de centaines de petits probl\u00e8mes chaque ann\u00e9e \u2013 au lieu de g\u00e9rer seulement les grands projets, ce qui n\u00e9cessite de d\u00e9velopper une capacit\u00e9 de r\u00e9solution de probl\u00e8mes plus distribu\u00e9e. <\/p>\n<p>Ce sont les dirigeants qui ont la responsabilit\u00e9 de mod\u00e9liser des comportements de coaching et d\u2019analyse de r\u00e9solution de probl\u00e8mes et de veiller \u00e0 ce qu&rsquo;ils soient adopt\u00e9s \u00e0 tous les niveaux de l&rsquo;organisation. <\/p>\nCe qu\u2019il faut viser : Chaque personne dans l&rsquo;organisation prend l&rsquo;initiative de r\u00e9soudre les probl\u00e8mes qui lui sont les plus pertinents. Cela peut prendre plusieurs ann\u00e9es, mais lorsque ce mode de fonctionnement est ancr\u00e9, les r\u00e9sultats sont probants. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-201d5a4 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"201d5a4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9ez un environnement propice pour parler ouvertement des probl\u00e8mes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62952dfd elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"62952dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Premi\u00e8rement, il est int\u00e9ressant de voir le vocabulaire que nous choisissons lorsque nous \u00e9voquons la notion de probl\u00e8me. <\/p>\n<p>\u00c0 premi\u00e8re vue, parler de \u00ab d\u00e9fis \u00bb ou d&rsquo;\u00ab opportunit\u00e9s \u00bb plut\u00f4t que de \u00ab probl\u00e8mes \u00bb peut sembler une bonne mani\u00e8re d&rsquo;\u00e9viter de para\u00eetre n\u00e9gatif. Cependant, une bonne r\u00e9solution de probl\u00e8mes commence par la capacit\u00e9 \u00e0 reconna\u00eetre les probl\u00e8mes et \u00e0 les voir sans jugement. <\/p>\n<p>L\u2019id\u00e9e est la suivante : Si une organisation traite les probl\u00e8mes comme des choses n\u00e9gatives (des erreurs, des d\u00e9fauts ou des \u00e9checs), il deviendra inconfortable pour les gens de les exposer. Mais les probl\u00e8mes qui restent cach\u00e9s ne seront pas r\u00e9solus, et les probl\u00e8mes non r\u00e9solus emp\u00eachent l&rsquo;organisation d&rsquo;atteindre ses objectifs. <\/p>\n<p>L&rsquo;h\u00e9sitation \u00e0 reconna\u00eetre les probl\u00e8mes d\u00e9coule souvent de la tendance \u00e0 chercher un coupable au lieu d&rsquo;une cause. C\u2019est une habitude difficile \u00e0 rompre, m\u00eame pour ceux qui savent \u00e0 quel point cela peut \u00eatre destructeur. <\/p>\n<p>Alors quelle est la bonne pratique ? <\/p>\n<p>Ni attribuer des bl\u00e2mes, ni ignorer un probl\u00e8me n&rsquo;est utile. Les organisations qui choisissent <a href=\"https:\/\/www.iobeya.com\/fr\/blog\/kaizen-amelioration-continue-4-principes\/\">l&rsquo;am\u00e9lioration continue<\/a> adoptent une approche oppos\u00e9e. Elles comprennent que lorsque le probl\u00e8me est correctement identifi\u00e9, la cause profonde s&rsquo;av\u00e8re g\u00e9n\u00e9ralement \u00eatre un facteur sous-jacent que l&rsquo;organisation peut corriger, comme un manque de transparence, une mauvaise communication, une formation inad\u00e9quate ou des incitations mal align\u00e9es. <\/p>\nLes organisations doivent consid\u00e9rer les probl\u00e8mes comme quelque chose \u00e0 valoriser, et non \u00e0 cacher. Soulever et discuter des probl\u00e8mes n&rsquo;est pas seulement normal, mais souhaitable et essentiel pour r\u00e9ussir. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50a69c3 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"50a69c3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9veloppez la comp\u00e9tence de d\u00e9tecter les probl\u00e8mes \u00e0 chaque niveau<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5aaf29e7 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5aaf29e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant de pouvoir r\u00e9soudre un probl\u00e8me, il faut d\u2019abord \u00eatre capable de le reconna\u00eetre. L\u2019identification des probl\u00e8mes, surtout avant qu\u2019ils n\u2019\u00e9voluent en crises, est une comp\u00e9tence qui s\u2019acquiert. <\/p>\n<p>Dans la philosophie Lean, chaque probl\u00e8me peut \u00eatre reli\u00e9 \u00e0 une forme de gaspillage, de variabilit\u00e9 ou de surcharge. Apprendre \u00e0 d\u00e9tecter ces \u00e9l\u00e9ments d\u00e8s qu\u2019ils se manifestent est l\u2019une des comp\u00e9tences cl\u00e9s que les dirigeants et leurs organisations peuvent cultiver. Je vous recommande de toujours se rappeler des 7 formes de gaspillages (7 MUDAS) lors de vos questionnements : Surproduction &#8211; Surprocess &#8211; Stocks inutiles &#8211; Transports inutiles &#8211; Mouvements inutiles &#8211; Erreurs, qualit\u00e9 insuffisante &#8211; Temps d\u2019attente. <\/p>\n<p>Les probl\u00e8mes sont souvent difficiles \u00e0 rep\u00e9rer lorsqu\u2019ils sont int\u00e9gr\u00e9s dans \u00ab la mani\u00e8re habituelle de faire les choses \u00bb. Certaines entreprises valorisent des pratiques que leurs employ\u00e9s les plus performants adoptent pour contourner des partenaires r\u00e9ticents ou des processus informatiques rigides. Pourtant, un examen plus attentif montre que ces pratiques n\u2019apportent aucune valeur du point de vue du client. <\/p>\nPrenons l&rsquo;exemple d&rsquo;une entreprise de logistique o\u00f9 les gestionnaires de stocks ont pris l&rsquo;habitude de contourner un syst\u00e8me de suivi automatique devenu obsol\u00e8te. Plut\u00f4t que de se fier aux mises \u00e0 jour en temps r\u00e9el pour suivre les flux d&rsquo;inventaire, ils pr\u00e9f\u00e9raient v\u00e9rifier manuellement l&rsquo;\u00e9tat des stocks en allant physiquement dans les entrep\u00f4ts. Avec le temps, ces gestionnaires \u00e9taient si fiers de leur expertise \u00ab sur le terrain \u00bb qu&rsquo;ils consid\u00e9raient cette comp\u00e9tence de contournement comme un atout. L\u2019entreprise, ne voyant pas le probl\u00e8me, en est m\u00eame venue \u00e0 encourager cette m\u00e9thode manuelle, cr\u00e9ant ainsi une d\u00e9pendance aux v\u00e9rifications physiques et ralentissant l&rsquo;adoption d&rsquo;un syst\u00e8me de suivi digital. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c45b66 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"62c45b66\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Apprenez \u00e0 aborder les probl\u00e8mes avec une m\u00e9thode structur\u00e9e <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-629523ba elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"629523ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Beaucoup de dirigeants se targuent de leurs comp\u00e9tences en r\u00e9solution de probl\u00e8mes. Pourtant, lorsqu\u2019on observe leur approche, ils ont souvent tendance \u00e0 r\u00e9agir instinctivement plut\u00f4t que de suivre une d\u00e9marche m\u00e9thodique.<\/p>\n<p>Trop souvent, ils d\u00e9finissent mal le probl\u00e8me, s\u2019appuient sur leur intuition plut\u00f4t que sur des faits, et tirent des conclusions h\u00e2tives sans prendre le recul n\u00e9cessaire pour poser les bonnes questions. Ils tombent dans le pi\u00e8ge de confondre prise de d\u00e9cision et r\u00e9solution de probl\u00e8mes, et s&#8217;empressent d&rsquo;agir au lieu de prendre le temps de r\u00e9fl\u00e9chir. <\/p>\n<p>Pourquoi cela se produit-il ? Car suivre une d\u00e9marche rigoureuse demande de la patience et de la discipline.<\/p>\n<p>L\u2019objectif est d\u2019appliquer syst\u00e9matiquement une approche simple et structur\u00e9e de r\u00e9solution des probl\u00e8mes \u00e0 tous les niveaux de l\u2019entreprise peut d\u00e9velopper bien plus que la rigueur : elle cr\u00e9e un \u00ab langage commun \u00bb facilitant la mont\u00e9e en comp\u00e9tences et la collaboration interservices. <\/p>\n<p>Il est important de rester simple dans l\u2019approche sans se pr\u00e9cipiter vers des techniques complexes de r\u00e9solution avant d&rsquo;avoir pleinement exploit\u00e9 ce que des m\u00e9thodes simples peuvent apporter.<\/p>\n<p>Ce qui est important : Identifier les probl\u00e8mes, Poser les bonnes questions, Impliquer chacun dans la recherche de solutions et de d\u00e9velopper les comp\u00e9tences en r\u00e9solution de probl\u00e8mes au sein de l&rsquo;organisation. <\/p>\n<p>Ma recommandation pour r\u00e9soudre un probl\u00e8me efficacement et d\u2019utiliser la m\u00e9thode du <strong>DMAIC (D\u00e9finir, Mesurer, Analyser, Innover, Contr\u00f4ler) <\/strong>: <\/p>\n<ul>\n<li><strong>D\u00e9finir le probl\u00e8me:<\/strong> La premi\u00e8re \u00e9tape consiste \u00e0 pr\u00e9ciser l\u2019\u00e9cart entre la situation attendue et la situation r\u00e9elle. Une d\u00e9finition claire du probl\u00e8me permet \u00e0 toutes les parties prenantes de partager une compr\u00e9hension commune des objectifs et de l\u2019enjeu, pr\u00e9parant ainsi le terrain pour une r\u00e9solution efficace. <\/li>\n<li><strong>Mesurer les donn\u00e9es:<\/strong> Il s\u2019agit ici de rassembler des donn\u00e9es concr\u00e8tes pour quantifier le probl\u00e8me et \u00e9tablir des bases de r\u00e9f\u00e9rence. Ces mesures permettent d&rsquo;identifier avec pr\u00e9cision l\u2019impact du probl\u00e8me et de suivre les am\u00e9liorations au fil du processus. Cela rend possible une analyse factuelle, fondamentale pour aller au-del\u00e0 des suppositions. <\/li>\n<li><strong>Analyser les causes profondes:<\/strong> Avec les donn\u00e9es en main, il devient possible d\u2019explorer les causes sous-jacentes du probl\u00e8me. Cette phase d\u2019analyse approfondie \u00e9vite les solutions superficielles en s\u2019assurant que l&rsquo;\u00e9quipe comprend le probl\u00e8me \u00e0 sa source et non dans ses seules manifestations visibles.<\/li>\n<li><strong>\u00c9laborer des solutions:<\/strong> En s\u2019attaquant aux causes profondes identifi\u00e9es, l\u2019\u00e9quipe con\u00e7oit des solutions adapt\u00e9es qui ciblent directement le c\u0153ur du probl\u00e8me. Tester et ajuster ces solutions en conditions r\u00e9elles valide leur efficacit\u00e9 et permet d\u2019affiner les actions correctives jusqu&rsquo;\u00e0 une r\u00e9solution compl\u00e8te. <\/li>\n<li><strong>Contr\u00f4ler et standardiser:<\/strong> Une fois la solution \u00e9prouv\u00e9e, l\u2019\u00e9tape finale consiste \u00e0 int\u00e9grer cette solution dans les normes de l\u2019organisation. En \u00e9tablissant des contr\u00f4les et en formant les \u00e9quipes, on assure la p\u00e9rennit\u00e9 des am\u00e9liorations et \u00e9vite le retour des probl\u00e8mes r\u00e9solus. <\/li>\n<\/ul><br>\nBien que ce processus semble simple en th\u00e9orie, le ma\u00eetriser est une autre affaire.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3446a6c obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"3446a6c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor5\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi l\u2019observation sur le terrain est une cl\u00e9 souvent n\u00e9glig\u00e9e<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16fa231 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"16fa231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Taiichi Ohno, consid\u00e9r\u00e9 comme le \u00ab p\u00e8re \u00bb du <a href=\"https:\/\/www.iobeya.com\/fr\/blog\/5-etapes-pour-mettre-en-place-le-lean-manufacturing\/\">Lean Manufacturing<\/a>, disait que, bien que les donn\u00e9es soient utiles, les faits observ\u00e9s sont essentiels. <\/p>\n<p>Quand les donn\u00e9es op\u00e9rationnelles manquent, les \u00e9quipes peuvent obtenir des informations pr\u00e9cieuses en observant simplement leurs coll\u00e8gues en action et en les interrogeant pour comprendre leurs m\u00e9thodes de travail et leurs motivations. L\u2019observation et l\u2019interaction sont cl\u00e9s pour r\u00e9v\u00e9ler les processus, les flux de travail, les contraintes et les frustrations.<\/p>\n<p>Prenons l&rsquo;exemple d&rsquo;une \u00e9quipe de gestion de la cha\u00eene d&rsquo;approvisionnement dans une entreprise de distribution alimentaire. Ils remarquent que certains produits atteignent les rayons avec un l\u00e9ger retard, entra\u00eenant des ruptures de stock temporaires. Plut\u00f4t que de consacrer du temps \u00e0 une analyse exhaustive des d\u00e9lais d&rsquo;exp\u00e9dition, l\u2019\u00e9quipe d\u00e9cide d\u2019observer directement les \u00e9tapes de r\u00e9ception et de r\u00e9approvisionnement. En quelques jours, ils identifient que certains collaborateurs prennent davantage de temps \u00e0 v\u00e9rifier la qualit\u00e9 des produits sur les palettes, ce qui cr\u00e9e des retards pour les produits \u00e0 forte rotation. <\/p>\nDe nombreuses organisations excellent dans la collecte et l\u2019analyse de donn\u00e9es financi\u00e8res et comptables \u00e0 des fins de reporting. Les dirigeants re\u00e7oivent un flot constant d\u2019informations de gestion sur les revenus, les co\u00fbts, les volumes, etc. Cependant, ces donn\u00e9es sont orient\u00e9es vers les r\u00e9sultats financiers et agissent comme un r\u00e9troviseur, offrant une vision r\u00e9trospective de la performance pass\u00e9e plut\u00f4t qu\u2019une aide pour anticiper et am\u00e9liorer le futur. Elles sont rarement exploitables pour identifier des probl\u00e8mes op\u00e9rationnels, en comprendre les causes profondes ou aider les \u00e9quipes \u00e0 am\u00e9liorer leurs processus de travail.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70c85b0 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"70c85b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tInstaurer une culture p\u00e9renne de r\u00e9solution de probl\u00e8mes, c\u2019est transformer chaque d\u00e9fi en opportunit\u00e9 d\u2019am\u00e9lioration. En valorisant les petits probl\u00e8mes, en favorisant l\u2019ouverture, et en utilisant des m\u00e9thodes structur\u00e9es comme le DMAIC, les organisations cr\u00e9ent un cadre o\u00f9 chaque employ\u00e9 contribue activement aux progr\u00e8s.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60fc37fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60fc37fd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fc9f26\" data-id=\"1fc9f26\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-550a4f44 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"550a4f44\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6c0a952\" data-id=\"6c0a952\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ddf4afc elementor-widget elementor-widget-image\" data-id=\"ddf4afc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"520\" height=\"520\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp\" class=\"attachment-large size-large wp-image-45959\" alt=\"Pile de fiches Lean Corner\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp 520w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-300x300.webp 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-150x150.webp 150w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7f0ca88\" data-id=\"7f0ca88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d9b1ce elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7d9b1ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-313aaaed elementor-widget elementor-widget-heading\" data-id=\"313aaaed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7dcd97 elementor-widget elementor-widget-button\" data-id=\"5d7dcd97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Culture-Problem-Solving-FR.pdf\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 15.4977 0.666016 14.8346V11.5013C0.666016 11.0411 1.03911 10.668 1.49935 10.668Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.24343 6.74538C4.56886 6.41994 5.0965 6.41994 5.42194 6.74538L8.99935 10.3228L12.5768 6.74538C12.9022 6.41994 13.4298 6.41994 13.7553 6.74538C14.0807 7.07082 14.0807 7.59845 13.7553 7.92389L9.5886 12.0906C9.26317 12.416 8.73553 12.416 8.41009 12.0906L4.24343 7.92389C3.91799 7.59845 3.91799 7.07082 4.24343 6.74538Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.99935 0.667969C9.45959 0.667969 9.83268 1.04106 9.83268 1.5013V11.5013C9.83268 11.9615 9.45959 12.3346 8.99935 12.3346C8.53911 12.3346 8.16602 11.9615 8.16602 11.5013V1.5013C8.16602 1.04106 8.53911 0.667969 8.99935 0.667969Z\" fill=\"#1D51CE\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9chargez la fiche<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":43,"featured_media":45626,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"__cvm_playback_settings":[],"__cvm_video_id":""},"categorie-lean-corners":[],"class_list":["post-45698","link-corner","type-link-corner","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/\" \/>\n<meta property=\"og:site_name\" content=\"iObeya\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-04T10:56:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/\"},\"author\":{\"name\":\"Cl\u00e9ment Boniol\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#\\\/schema\\\/person\\\/8e42497a2b12a45a20dd4df3ea2b0f4b\"},\"headline\":\"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques\",\"datePublished\":\"2025-01-17T10:42:50+00:00\",\"dateModified\":\"2026-02-04T10:56:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/\"},\"wordCount\":2190,\"publisher\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png\",\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/\",\"url\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/\",\"name\":\"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png\",\"datePublished\":\"2025-01-17T10:42:50+00:00\",\"dateModified\":\"2026-02-04T10:56:18+00:00\",\"description\":\"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png\",\"contentUrl\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png\",\"width\":768,\"height\":480,\"caption\":\"Image d'en-t\u00eate avec une infographie sur les meilleures pratiques pour la r\u00e9solution de probl\u00e8mes.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/lean-corner\\\/etablir-culture-problem-solving-durable-bonnes-pratiques\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/\",\"name\":\"iObeya\",\"description\":\"Un site utilisant WordPress\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#organization\",\"name\":\"iObeya\",\"url\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/cropped-iOb-Logo-Black.png\",\"contentUrl\":\"https:\\\/\\\/www.iobeya.com\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/cropped-iOb-Logo-Black.png\",\"width\":782,\"height\":192,\"caption\":\"iObeya\"},\"image\":{\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/#\\\/schema\\\/person\\\/8e42497a2b12a45a20dd4df3ea2b0f4b\",\"name\":\"Cl\u00e9ment Boniol\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g\",\"caption\":\"Cl\u00e9ment Boniol\"},\"url\":\"https:\\\/\\\/www.iobeya.com\\\/fr\\\/author\\\/cboniol\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques","description":"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/","og_locale":"fr_FR","og_type":"article","og_title":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques","og_description":"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.","og_url":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/","og_site_name":"iObeya","article_modified_time":"2026-02-04T10:56:18+00:00","og_image":[{"width":768,"height":480,"url":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"11 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#article","isPartOf":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/"},"author":{"name":"Cl\u00e9ment Boniol","@id":"https:\/\/www.iobeya.com\/fr\/#\/schema\/person\/8e42497a2b12a45a20dd4df3ea2b0f4b"},"headline":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques","datePublished":"2025-01-17T10:42:50+00:00","dateModified":"2026-02-04T10:56:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/"},"wordCount":2190,"publisher":{"@id":"https:\/\/www.iobeya.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#primaryimage"},"thumbnailUrl":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png","inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/","url":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/","name":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 pratiques","isPartOf":{"@id":"https:\/\/www.iobeya.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#primaryimage"},"image":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#primaryimage"},"thumbnailUrl":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png","datePublished":"2025-01-17T10:42:50+00:00","dateModified":"2026-02-04T10:56:18+00:00","description":"D\u00e9couvrez 5 pratiques cl\u00e9s pour instaurer une culture durable de r\u00e9solution de probl\u00e8mes, valoriser les d\u00e9fis et am\u00e9liorer la performance collective.","breadcrumb":{"@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#primaryimage","url":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png","contentUrl":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/Empowering-teams-through-problemsolving-_-5-Best-practices-1.png","width":768,"height":480,"caption":"Image d'en-t\u00eate avec une infographie sur les meilleures pratiques pour la r\u00e9solution de probl\u00e8mes."},{"@type":"BreadcrumbList","@id":"https:\/\/www.iobeya.com\/fr\/lean-corner\/etablir-culture-problem-solving-durable-bonnes-pratiques\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.iobeya.com\/fr\/"},{"@type":"ListItem","position":2,"name":"\u00c9tablir une culture durable de r\u00e9solution de probl\u00e8mes : 5 Bonnes Pratiques"}]},{"@type":"WebSite","@id":"https:\/\/www.iobeya.com\/fr\/#website","url":"https:\/\/www.iobeya.com\/fr\/","name":"iObeya","description":"Un site utilisant WordPress","publisher":{"@id":"https:\/\/www.iobeya.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.iobeya.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.iobeya.com\/fr\/#organization","name":"iObeya","url":"https:\/\/www.iobeya.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.iobeya.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/10\/cropped-iOb-Logo-Black.png","contentUrl":"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/10\/cropped-iOb-Logo-Black.png","width":782,"height":192,"caption":"iObeya"},"image":{"@id":"https:\/\/www.iobeya.com\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.iobeya.com\/fr\/#\/schema\/person\/8e42497a2b12a45a20dd4df3ea2b0f4b","name":"Cl\u00e9ment Boniol","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/7df22b00d8564ff10ff6884ae66400308369c39481e0d50baaad253ba07527c5?s=96&d=mm&r=g","caption":"Cl\u00e9ment Boniol"},"url":"https:\/\/www.iobeya.com\/fr\/author\/cboniol\/"}]}},"_links":{"self":[{"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/link-corner\/45698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/link-corner"}],"about":[{"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/types\/link-corner"}],"author":[{"embeddable":true,"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/users\/43"}],"version-history":[{"count":46,"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/link-corner\/45698\/revisions"}],"predecessor-version":[{"id":77848,"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/link-corner\/45698\/revisions\/77848"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/media\/45626"}],"wp:attachment":[{"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/media?parent=45698"}],"wp:term":[{"taxonomy":"categorie-lean-corners","embeddable":true,"href":"https:\/\/www.iobeya.com\/fr\/wp-json\/wp\/v2\/categorie-lean-corners?post=45698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}