{"id":71926,"date":"2026-06-09T09:45:16","date_gmt":"2026-06-09T07:45:16","guid":{"rendered":"https:\/\/www.iobeya.com\/?post_type=link-corner&#038;p=71926"},"modified":"2026-06-09T09:46:18","modified_gmt":"2026-06-09T07:46:18","slug":"4-pilliers-de-l-excellence-operationnel","status":"publish","type":"link-corner","link":"https:\/\/www.iobeya.com\/fr\/lean-corner\/4-pilliers-de-l-excellence-operationnel\/","title":{"rendered":"Excellence op\u00e9rationnel &#8211; 4 piliers \u00e0 conna\u00eetre, inspir\u00e9 de Toyota"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"71926\" class=\"elementor elementor-71926 elementor-71898\" data-elementor-post-type=\"link-corner\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c5f0b19 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4c5f0b19\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7fbeb385\" data-id=\"7fbeb385\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33146c03 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"33146c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/fr\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/lean-corner\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lean Corner<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Excellence op\u00e9rationnel &#8211; 4 piliers \u00e0 conna\u00eetre, inspir\u00e9 de Toyota<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5326736a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5326736a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-553f1f5b\" data-id=\"553f1f5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-30fbd82e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30fbd82e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:140,&quot;sticky_effects_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;],&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-321b5333 lean-corner-sticky1\" data-id=\"321b5333\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-639d3036 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"639d3036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20186921 leancornertitle elementor-widget elementor-widget-heading\" data-id=\"20186921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Excellence op\u00e9rationnel &#8211; 4 piliers \u00e0 conna\u00eetre, inspir\u00e9 de Toyota<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b806227 leancorner_enid elementor-widget elementor-widget-button\" data-id=\"5b806227\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NjU0MjIsInRvZ2dsZSI6ZmFsc2V9\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 15.4977 0.666016 14.8346V11.5013C0.666016 11.0411 1.03911 10.668 1.49935 10.668Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.24343 6.74538C4.56886 6.41994 5.0965 6.41994 5.42194 6.74538L8.99935 10.3228L12.5768 6.74538C12.9022 6.41994 13.4298 6.41994 13.7553 6.74538C14.0807 7.07082 14.0807 7.59845 13.7553 7.92389L9.5886 12.0906C9.26317 12.416 8.73553 12.416 8.41009 12.0906L4.24343 7.92389C3.91799 7.59845 3.91799 7.07082 4.24343 6.74538Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.99935 0.667969C9.45959 0.667969 9.83268 1.04106 9.83268 1.5013V11.5013C9.83268 11.9615 9.45959 12.3346 8.99935 12.3346C8.53911 12.3346 8.16602 11.9615 8.16602 11.5013V1.5013C8.16602 1.04106 8.53911 0.667969 8.99935 0.667969Z\" fill=\"#1D51CE\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9chargez la fiche<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-20e6b33d lean-corner-sticky1\" data-id=\"20e6b33d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f46cca0 obeya-links elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"3f46cca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"leancorner\">\n    <li><a href=\"#anchor1\" class=\"obeya-links-active\">\n       Le P1 &#8211; Philosophie \u00e0 long terme<\/a>\n    <\/li>\n    <li><a href=\"#anchor2\">\n       Le P2 &#8211; Le bon processus pour produire les bons r\u00e9sultats  <\/a>\n    <\/li>\n<li><a href=\"#anchor3\">\n   Le P3 &#8211; Am\u00e9liorer l\u2019organisation en faisant \u00e9voluer les individus  <\/a>\n    <\/li>\n<li><a href=\"#anchor4\">\n  Le P4 &#8211; R\u00e9soudre sans cesse les probl\u00e8mes pour s&rsquo;am\u00e9liorer <\/a>\n    <\/li>\n\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65cc9c8e elementor-widget elementor-widget-html\" data-id=\"65cc9c8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\njQuery( window ).on( \"load\", function() {\n    idValue = jQuery('.leancornertitle h1').text();\n    jQuery('.leancorner_enid a').attr('id', idValue)\n});\n    \n<\/script>\n<style>\n.obeya-links ul.leancorner {\n    padding-left: 17px !important;\n}\n.leancorner a{\n    color: #6E6892;\n    font-family: \"Noto Sans\";\n    font-size: 14px;\n    font-style: normal;\n    font-weight: 500;\n    line-height: 140%;\n    letter-spacing: 0.14px;\n}\n.leancorner a.obeya-links-active {\n    color: #1D51CE;\n    font-weight: 700;\n}\n.leancorner a.obeya-links-active::before{\n    background: #1D51CE;\n    left: -18px;\n    max-height: 80px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-52998db0\" data-id=\"52998db0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66dce080 elementor-widget elementor-widget-image\" data-id=\"66dce080\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"416\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/05\/Illustration-4-piliers-inspires-de-Toyota-1024x533.webp\" class=\"attachment-large size-large wp-image-71932\" alt=\"Illustration de 4 piliers inspir\u00e9s de Toyota\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/05\/Illustration-4-piliers-inspires-de-Toyota-1024x533.webp 1024w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/05\/Illustration-4-piliers-inspires-de-Toyota-300x156.webp 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/05\/Illustration-4-piliers-inspires-de-Toyota-768x399.webp 768w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/05\/Illustration-4-piliers-inspires-de-Toyota.webp 1492w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be11d08 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"be11d08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.iobeya.com\/fr\/customer\/le-management-visuel-pour-lamelioration-continue-et-la-resolution-de-problemes\/\">L&rsquo;am\u00e9lioration continue<\/a>, c&rsquo;est d&rsquo;abord un \u00e9tat d&rsquo;esprit, une philosophie, une croyance&#8230; osons le mot, une spiritualit\u00e9. C&rsquo;est un vrai principe d&rsquo;organisation d&rsquo;entreprise, fond\u00e9 sur des concepts, des valeurs, des philosophies.  \n\n<\/p><p>On le symbolise avec les 4P : Philosophie, Process, People et Probl\u00e8me.  \n\n<\/p><p>Le 1er P, c&rsquo;est la Philosophie. Le 2e, ce sont les Process : parce que si on n&rsquo;a pas de process efficients dans nos entreprises, dans tous les domaines confondus (vente, production, finance&#8230;), on ne peut pas r\u00e9duire les gaspillages. \n\n<\/p><p>Mais les process seuls ne valent rien sans les hommes et les femmes (3e P) qui les portent : \u00e0 Toyota, on dit que \u00ab\u00a0c&rsquo;est celui qui fait qui sait\u00a0\u00bb. Il y a un fort ancrage sur le d\u00e9veloppement des collaborateurs. \n\n<\/p><p>Et \u00e7a nous am\u00e8ne au 4e P : les Probl\u00e8mes. Certains penseurs lean disent, et je partage cette vision, que le Lean, c&rsquo;est aussi une fa\u00e7on de r\u00e9soudre les probl\u00e8mes en d\u00e9veloppant les personnes. Un syst\u00e8me apprenant, en somme. \n\n<\/p><p>On va alors \u00e9tudier plus en d\u00e9tail les 4P : Philosophie (la strat\u00e9gie), Process (les m\u00e9thodes), People (les gens de terrain), Probl\u00e8mes (la r\u00e9solution collective).   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35253cbb obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"35253cbb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le P1 - Philosophie \u00e0 long terme<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f04752 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7f04752\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu\u2019on aborde une transformation organisationnelle, il faut donner du sens. Ce n\u2019est pas juste pour baisser les co\u00fbts ou am\u00e9liorer la qualit\u00e9. Il faut que l\u2019ensemble des collaborateurs adh\u00e8rent \u00e0 une strat\u00e9gie claire, partag\u00e9e, align\u00e9e. <\/p><p>\n\nSortir du court-termisme financier ax\u00e9 uniquement sur la rentabilit\u00e9 des capitaux propres. Attention, ce n\u2019est pas qu\u2019il ne faut pas \u00eatre rentable, mais il faut r\u00e9concilier \u00e9conomie et social. Une vision court-termiste peut \u00eatre un frein \u00e0 la transformation.  \n\n<\/p><p>On parle souvent de <a href=\"https:\/\/www.iobeya.com\/fr\/blog\/4-raisons-de-digitaliser-votre-sqcdp\/\">SQDCP<\/a>: S\u00e9curit\u00e9, Qualit\u00e9, D\u00e9lai, Co\u00fbts et Personnels. A mon sens, on devrait m\u00eame mettre le C \u00e0 la fin, car le co\u00fbt vient en dernier, r\u00e9duire les co\u00fbts est une cons\u00e9quence des actions d\u2019am\u00e9lioration. \n<\/p><p>C\u2019est important d\u2019avoir une vision partag\u00e9e, une stabilit\u00e9 dans l\u2019entreprise, et d\u2019envoyer des signaux clairs.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7cf8b obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"7a7cf8b\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le P2 - Le bon processus pour produire les bons r\u00e9sultats <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60e77f72 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60e77f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le deuxi\u00e8me P : les Processus. Ce sont eux qui produisent les r\u00e9sultats. Si vos process tiennent uniquement gr\u00e2ce aux personnes, vous avez un probl\u00e8me. \n\n<\/p><p>Il faut viser la fluidit\u00e9 : r\u00e9duire les tailles de lots, \u00e9viter les grands batchs, que ce soit en industrie ou dans les services. \n\n<\/p><p>Exemple : si je passe toutes mes commandes le vendredi apr\u00e8s-midi, j\u2019envoie une vague dans le syst\u00e8me, cr\u00e9ant stocks et encours, qui masquent les dysfonctionnements. \n\n<\/p><p>D\u2019o\u00f9 le besoin de flux tir\u00e9s : produire uniquement ce que demande le client. Le flux tir\u00e9 r\u00e9v\u00e8le les d\u00e9fauts. Produire en juste \u00e0 temps oblige \u00e0 \u00eatre bon, car toute variabilit\u00e9 d\u00e9stabilise le syst\u00e8me. \n\n<\/p><p>Le lissage de production (heijunka) est cl\u00e9 : envoyer des signaux stables aux producteurs, cr\u00e9er un environnement fiable. C\u2019est un vrai challenge. \n\n<\/p><p>Mais pour qu\u2019un flux tir\u00e9 fonctionne, il faut avoir travaill\u00e9 la qualit\u00e9 et r\u00e9duit les variabilit\u00e9s. Sinon, on compense avec des stocks et des personnes qui courent partout. \n\n<\/p><p>Une m\u00e9taphore que j\u2019aime bien : celle du bateau et des rochers : l\u2019entreprise est un bateau, le niveau d&rsquo;eau les stocks. Les rochers repr\u00e9sentent les d\u00e9fauts. Si on baisse le niveau sans traiter les rochers, on se fracasse. <\/p> \n\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ce8746 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"68ce8746\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le P3 - Am\u00e9liorer l\u2019organisation en faisant \u00e9voluer les individus <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c75bfd6 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7c75bfd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le troisi\u00e8me P, c\u2019est les People, les personnes. On va parler de leaders et de d\u00e9veloppement des comp\u00e9tences. \n\n<p><\/p>Il y a des leaders qui n\u2019ont pas toujours un lien hi\u00e9rarchique, mais qui doivent faire vivre les standards et les transmettre. Il faut former les gens aux standards, s\u2019assurer qu\u2019ils ont la bonne comp\u00e9tence au bon moment, pour ex\u00e9cuter les gestes de qualit\u00e9. \n\n<p><\/p>Le d\u00e9veloppement passe aussi par la culture d\u2019am\u00e9lioration continue, le partage, l\u2019entraide. \n\n<p><\/p>Et \u00e7a inclut les partenaires : respecter les partenaires et fournisseurs, c\u2019est fondamental pour avoir une vision \u00e0 long terme. Pressuriser les fournisseurs \u00e0 l\u2019exc\u00e8s peut m\u00eame les mettre en faillite. \n\n<\/p><p>On parle de partenariat, de co-ing\u00e9nierie, d\u2019int\u00e9gration en amont. Voire m\u00eame du client dans certains cas. Donc on est dans du respect mutuel, de la durabilit\u00e9, sans \u00eatre pour autant dans un monde de bisounours.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14e81f0 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"14e81f0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le P4 - R\u00e9soudre sans cesse les probl\u00e8mes pour s'am\u00e9liorer <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d70b7a7 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d70b7a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le quatri\u00e8me P, c\u2019est le Probl\u00e8me. Et le principe ici, c\u2019est d\u2019aller voir sur le terrain, avec ses pieds. \u00ab\u00a0Montre-moi le probl\u00e8me\u00a0\u00bb. Il faut du concret, du factuel. Ne pas se contenter d\u2019entendre parler du probl\u00e8me, mais aller le voir soi-m\u00eame. \n\nIl y a un r\u00f4le de coaching aussi : ne pas donner directement la solution, mais aider \u00e0 faire \u00e9merger la solution par la personne concern\u00e9e. \n\nPrendre les d\u00e9cisions en consensus : on prend du temps pour r\u00e9fl\u00e9chir ensemble, mais une fois qu\u2019on est d\u2019accord, on applique vite. Le consensus n\u2019est pas une perte de temps, c\u2019est une construction collective du standard. \n\nEt enfin, l\u2019am\u00e9lioration continue est permanente : chaque standard g\u00e8re les \u00e9carts, chaque \u00e9cart r\u00e9v\u00e8le un probl\u00e8me, chaque probl\u00e8me peut donner lieu \u00e0 un chantier d\u2019am\u00e9lioration. C\u2019est une boucle, une machine \u00e0 laver de<a href=\"https:\/\/www.iobeya.com\/fr\/lean-corner\/excellence-operationnelle-definition-piliers\/\"> l\u2019excellence op\u00e9rationnelle.<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e09ad50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e09ad50\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-443b25fc\" data-id=\"443b25fc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-403de8fa elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"403de8fa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-71c09a69\" data-id=\"71c09a69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ccebea0 elementor-widget elementor-widget-image\" data-id=\"5ccebea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"520\" height=\"520\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp\" class=\"attachment-large size-large wp-image-45959\" alt=\"Pile de fiches Lean Corner\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp 520w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-300x300.webp 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-150x150.webp 150w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2f110339\" data-id=\"2f110339\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75a797f6 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"75a797f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-517c8a8 elementor-widget elementor-widget-heading\" data-id=\"517c8a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Excellence op\u00e9rationnel &#8211; 4 piliers \u00e0 conna\u00eetre, inspir\u00e9 de Toyota<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0848b4 elementor-widget elementor-widget-button\" data-id=\"3f0848b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NjU0MjIsInRvZ2dsZSI6ZmFsc2V9\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 15.4977 0.666016 14.8346V11.5013C0.666016 11.0411 1.03911 10.668 1.49935 10.668Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.24343 6.74538C4.56886 6.41994 5.0965 6.41994 5.42194 6.74538L8.99935 10.3228L12.5768 6.74538C12.9022 6.41994 13.4298 6.41994 13.7553 6.74538C14.0807 7.07082 14.0807 7.59845 13.7553 7.92389L9.5886 12.0906C9.26317 12.416 8.73553 12.416 8.41009 12.0906L4.24343 7.92389C3.91799 7.59845 3.91799 7.07082 4.24343 6.74538Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.99935 0.667969C9.45959 0.667969 9.83268 1.04106 9.83268 1.5013V11.5013C9.83268 11.9615 9.45959 12.3346 8.99935 12.3346C8.53911 12.3346 8.16602 11.9615 8.16602 11.5013V1.5013C8.16602 1.04106 8.53911 0.667969 8.99935 0.667969Z\" fill=\"#1D51CE\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9chargez la fiche<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"author":43,"featured_media":71936,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"__cvm_playback_settings":[],"__cvm_video_id":""},"categorie-lean-corners":[355,365],"nom-anglais":[],"class_list":["post-71926","link-corner","type-link-corner","status-publish","has-post-thumbnail","hentry","categorie-lean-corners-chroniques","categorie-lean-corners-lean-corner"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Excellence op\u00e9rationnel - 4 piliers \u00e0 conna\u00eetre<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez les 4P du Lean (Philosophie, Processus, 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