{"id":73777,"date":"2026-07-10T15:57:54","date_gmt":"2026-07-10T13:57:54","guid":{"rendered":"https:\/\/www.iobeya.com\/?post_type=link-corner&#038;p=73777"},"modified":"2026-07-27T09:00:33","modified_gmt":"2026-07-27T07:00:33","slug":"lean-office-piloter-performance","status":"publish","type":"link-corner","link":"https:\/\/www.iobeya.com\/fr\/lean-corner\/lean-office-piloter-performance\/","title":{"rendered":"Piloter sa performance gr\u00e2ce au Lean Office"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"73777\" class=\"elementor elementor-73777 elementor-73578\" data-elementor-post-type=\"link-corner\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-335fcc9 elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"335fcc9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bbf886a\" data-id=\"3bbf886a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-33dcecf2 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"33dcecf2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/fr\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/lean-corner\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Lean Corner<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewBox=\"0 0 6 10\" fill=\"none\"><path id=\"Icon color\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M0.529247 0.527293C0.789596 0.266944 1.21171 0.266944 1.47206 0.527293L5.47206 4.52729C5.73241 4.78764 5.73241 5.20975 5.47206 5.4701L1.47206 9.4701C1.21171 9.73045 0.789596 9.73045 0.529247 9.4701C0.268897 9.20975 0.268897 8.78764 0.529247 8.52729L4.05784 4.9987L0.529247 1.4701C0.268897 1.20975 0.268897 0.787643 0.529247 0.527293Z\" fill=\"#5D587B\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Piloter sa performance gr\u00e2ce au Lean Office<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-23562ffa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"23562ffa\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3d888a1f\" data-id=\"3d888a1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2418d7ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2418d7ec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:140,&quot;sticky_effects_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;],&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-1528be01 lean-corner-sticky1\" data-id=\"1528be01\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1546d159 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"1546d159\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c9e7e9d leancornertitle elementor-widget elementor-widget-heading\" data-id=\"3c9e7e9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Piloter sa performance gr\u00e2ce au Lean Office<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e6381cc leancorner_enid elementor-widget elementor-widget-button\" data-id=\"2e6381cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NjU0MjIsInRvZ2dsZSI6ZmFsc2V9\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 15.4977 0.666016 14.8346V11.5013C0.666016 11.0411 1.03911 10.668 1.49935 10.668Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M4.24343 6.74538C4.56886 6.41994 5.0965 6.41994 5.42194 6.74538L8.99935 10.3228L12.5768 6.74538C12.9022 6.41994 13.4298 6.41994 13.7553 6.74538C14.0807 7.07082 14.0807 7.59845 13.7553 7.92389L9.5886 12.0906C9.26317 12.416 8.73553 12.416 8.41009 12.0906L4.24343 7.92389C3.91799 7.59845 3.91799 7.07082 4.24343 6.74538Z\" fill=\"#1D51CE\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M8.99935 0.667969C9.45959 0.667969 9.83268 1.04106 9.83268 1.5013V11.5013C9.83268 11.9615 9.45959 12.3346 8.99935 12.3346C8.53911 12.3346 8.16602 11.9615 8.16602 11.5013V1.5013C8.16602 1.04106 8.53911 0.667969 8.99935 0.667969Z\" fill=\"#1D51CE\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9chargez la fiche<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-af2f053 lean-corner-sticky1\" data-id=\"af2f053\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-40967bc6 obeya-links elementor-widget__width-initial elementor-hidden-tablet elementor-hidden-mobile_extra elementor-hidden-mobile elementor-widget elementor-widget-text-editor\" data-id=\"40967bc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul class=\"leancorner\">\n    <li><a href=\"#anchor1\" class=\"obeya-links-active\">\n        Le Lean ne s\u2019arr\u00eate pas \u00e0 l\u2019atelier  <\/a>\n    <\/li>\n    <li><a href=\"#anchor2\">\n      Les 4 axes de performance du Lean <\/a>\n    <\/li>\n<li><a href=\"#anchor3\">\n   Les obstacles sp\u00e9cifiques aux services<\/a>\n    <\/li>\n<li><a href=\"#anchor4\">\n  Apprendre \u00e0 voir les gaspillages <\/a>\n    <\/li>\n\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78976789 elementor-widget elementor-widget-html\" data-id=\"78976789\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script>\njQuery( window ).on( \"load\", function() {\n    idValue = jQuery('.leancornertitle h1').text();\n    jQuery('.leancorner_enid a').attr('id', idValue)\n});\n    \n<\/script>\n<style>\n.obeya-links ul.leancorner {\n    padding-left: 17px !important;\n}\n.leancorner a{\n    color: #6E6892;\n    font-family: \"Noto Sans\";\n    font-size: 14px;\n    font-style: normal;\n    font-weight: 500;\n    line-height: 140%;\n    letter-spacing: 0.14px;\n}\n.leancorner a.obeya-links-active {\n    color: #1D51CE;\n    font-weight: 700;\n}\n.leancorner a.obeya-links-active::before{\n    background: #1D51CE;\n    left: -18px;\n    max-height: 80px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-b6a386a\" data-id=\"b6a386a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f3a947 elementor-widget elementor-widget-image\" data-id=\"7f3a947\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2026\/07\/Illustration-Piloter-sa-performance-grace-au-Lean-Office.webp\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4f5271 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"f4f5271\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le Lean ne s\u2019arr\u00eate pas \u00e0 l\u2019atelier<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd0dc28 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1fd0dc28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu\u2019on \u00e9voque le Lean, on pense imm\u00e9diatement \u00e0 l\u2019industrie, aux usines, aux lignes de production. Et pour cause : le Lean est n\u00e9 chez Toyota, au c\u0153ur du syst\u00e8me de production, et s\u2019est d\u2019abord diffus\u00e9 dans le monde manufacturier. On parle d\u2019ailleurs de <a  href=\"https:\/\/www.iobeya.com\/fr\/usages\/lean-manufacturing\/\"> Lean Manufacturing<\/a>.<\/p> \n\n<p>C\u2019est aussi par l\u00e0 que j\u2019ai commenc\u00e9. Mais tr\u00e8s vite, les entreprises ont compris que les difficult\u00e9s de production ne venaient pas uniquement de l\u2019atelier. En creusant un peu, on r\u00e9alisait que de nombreux irritants avaient leur origine dans les services supports : achats, maintenance, planification\u2026 \n<\/p><p>\nPuis, peu \u00e0 peu, le mouvement a gagn\u00e9 les autres fonctions : RH, finance, commerce, contr\u00f4le de gestion\u2026 On a alors commenc\u00e9 \u00e0 parler de<a href=\"https:\/\/www.iobeya.com\/fr\/usages\/lean-strategy\/\"> Lean Office <\/a>.<\/p> \n\n<p>Aujourd\u2019hui, plus de <strong>75 % de la population active fran\u00e7aise travaille dans le tertiaire <\/strong>: services, banques, h\u00f4pitaux, assurances, administrations, etc. Si on veut vraiment transformer nos organisations, c\u2019est bien l\u00e0 qu\u2019il faut agir. Que l\u2019on parle de finance, de ressources humaines, de commerce ou d\u2019IT, <strong>les objectifs restent les m\u00eames<\/strong> : <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6488051 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6488051\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Mieux servir le client : <\/strong>qu\u2019il soit externe ou interne. Un service RH a pour client l\u2019ensemble des collaborateurs, tout comme un service achats a pour client la production. Cette logique de client interne est souvent sous-estim\u00e9e, alors qu\u2019elle est centrale dans la d\u00e9marche Lean Office.  <\/li>\n\n \n<li><strong>Gagner en efficacit\u00e9<\/strong>: c\u2019est-\u00e0-dire r\u00e9duire les t\u00e2ches inutiles, les frictions dans les processus, et am\u00e9liorer la fluidit\u00e9 des \u00e9changes entre services. <\/li>\n\n\n<li><strong>R\u00e9duire les co\u00fbts <\/strong>: pas en supprimant des postes, mais en \u00e9liminant les gaspillages. Les sur-processus, les erreurs, les reprises ou les validations inutiles repr\u00e9sentent un co\u00fbt cach\u00e9 massif.  <\/li>\n<li><strong>Am\u00e9liorer la qualit\u00e9 de service <\/strong>: en garantissant des r\u00e9ponses plus rapides, plus fiables et mieux coordonn\u00e9es. <\/li>\n<li><strong>All\u00e9ger le stress des \u00e9quipes<\/strong> : car un processus mal con\u00e7u finit toujours par g\u00e9n\u00e9rer de la tension op\u00e9rationnelle. Le Lean vise aussi \u00e0 cr\u00e9er un environnement de travail plus serein, o\u00f9 chacun comprend son r\u00f4le et ses priorit\u00e9s. <\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af831a7 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"af831a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ces objectifs renvoient directement aux <strong>5 principes du Lean<\/strong> : \n\n <\/p>\n<ul>\n<li>\nMettre le client au centre, \n<\/li><li>\n\u00c9liminer les gaspillages, \n<\/li><li>\nTendre les flux, \n<\/li><li>\nFavoriser l\u2019intelligence collective, \n\n<\/li><li>Instaurer une am\u00e9lioration continue. <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e71347e obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"1e71347e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les 4 axes de performance du Lean <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13da41f7 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"13da41f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour piloter ces objectifs, le Lean s\u2019appuie sur un cadrage universel, applicable aussi bien dans un atelier que dans un open space : le fameux  <a href=\"https:\/\/www.iobeya.com\/fr\/blog\/4-raisons-de-digitaliser-votre-sqcdp\/\">SQDCP<\/a>.<\/p>\n<ul><li><strong>S \u2013  S\u00e9curit\u00e9<\/strong>: Un environnement de travail sans stress inutile, o\u00f9 les irritants sont trait\u00e9s.  <\/li>\n\n<li><strong>Q \u2013 Qualit\u00e9<\/strong>:Un service rendu juste du premier coup, sans erreurs ni retouches.\n\n<li><strong>D \u2013 D\u00e9lais<\/strong>: Des r\u00e9ponses dans le bon tempo, sans attente inutile. <\/li>\n\n<li><strong>C \u2013 Co\u00fbt<\/strong>: Une ma\u00eetrise des ressources mobilis\u00e9es pour g\u00e9n\u00e9rer de la valeur.  <\/li>\n\n<li><strong>P \u2013 Personnels<\/strong>: Des \u00e9quipes engag\u00e9es, form\u00e9es et responsabilis\u00e9es, capables de proposer des id\u00e9es d\u2019am\u00e9lioration et de prendre part activement \u00e0 la performance collective. <\/li> <\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-231ac679 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"231ac679\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les obstacles sp\u00e9cifiques aux services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-227a6d5d elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"227a6d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Appliquer le Lean dans l\u2019office, c\u2019est aussi faire face \u00e0 des <strong>d\u00e9fis particuliers<\/strong>, tr\u00e8s diff\u00e9rents de ceux rencontr\u00e9s en production : <\/p>\n<ul>\n<li><strong>Des flux invisibles <\/strong>: l\u2019information circule par mails, logiciels, plateformes\u2026 difficile de \u00ab voir \u00bb o\u00f9 elle bloque. \n\n<\/li><li><strong>Peu d\u2019indicateurs fiables<\/strong> : les KPI sont parfois absents, mal partag\u00e9s, ou peu connect\u00e9s aux vrais irritants du quotidien.<\/li> \n\n<li><strong>Des processus peu formalis\u00e9s<\/strong> : beaucoup fonctionnent \u00ab par habitude \u00bb ou d\u00e9pendent fortement des personnes.<\/li> \n\n<li><strong>Des services en silos<\/Strong> : chacun optimise sa partie sans forc\u00e9ment se coordonner avec ses interlocuteurs amont ou aval. \n<\/li>\n<li><strong>Un management peu pr\u00e9sent<\/strong> : dans l\u2019office, le management visuel est rare, les rituels d\u2019animation absents, et les managers souvent pris dans des t\u00e2ches administratives plus que dans le pilotage.  <\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5885bb54 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"5885bb54\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Apprendre \u00e0 voir les gaspillages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7876df3 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"7876df3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">M\u00eame d\u00e9finition, autre terrain de jeu <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-159eed6 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"159eed6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tDans un bureau comme dans un atelier, le Lean reste avant tout <strong>la recherche de la valeur pour le client<\/strong>, en mobilisant l\u2019intelligence collective pour <strong>r\u00e9duire les gaspillages<\/strong>. Mais pour agir, il faut d\u2019abord apprendre \u00e0 voir : \u00e0 rendre visible ce qui ne l\u2019est pas. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa0f7d obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"1aa0f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les 8 gaspillages (Muda) du Lean Office expliqu\u00e9s<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d51f94d elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4d51f94d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVoici comment les <strong>gaspillages classiques du Lean <\/strong> (Muda) se traduisent concr\u00e8tement dans un environnement de service. On peut s\u2019appuyer ici sur le c\u00e9l\u00e8bre acronyme <strong> DAMNESS <\/strong>: \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a8cbd obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"46a8cbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. D\u00e9placements inutiles <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3719a7 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e3719a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : imprimer un document pour le faire signer \u00e0 l\u2019autre bout du b\u00e2timent. \n<\/p><p>\n\u00c0 l\u2019heure du digital, les d\u00e9placements doivent \u00eatre repens\u00e9s, y compris virtuellement (changement d\u2019outils, interfaces mal int\u00e9gr\u00e9es\u2026).  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c30369 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"1c30369\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Attentes<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18d2eed3 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18d2eed3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : attendre une validation, un retour client, ou que le service IT d\u00e9bloque un acc\u00e8s. \n<\/p><p>\nLe Lean s\u2019efforce de r\u00e9duire ces frictions par des standards clairs, un pilotage en temps r\u00e9el et des workflows plus fluides.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a29d09 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"2a29d09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Mouvements inutiles<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb05d4 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"1fb05d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : chercher une information dans 4 outils diff\u00e9rents, copier-coller d\u2019un tableau Excel \u00e0 l\u2019autre. \n<\/p><p>\nUn 5S digital permet d\u00e9j\u00e0 de limiter ces pertes de temps.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92657cd obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"92657cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4. Non-Qualit\u00e9<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc8a8d elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7fc8a8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : erreurs de saisie, informations incompl\u00e8tes, mauvais livrables. \n<\/p><p>\nChaque d\u00e9faut g\u00e9n\u00e8re une cha\u00eene de correction, de stress et de perte de temps. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec1702 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"2ec1702\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5. En-cours<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13faacd elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"13faacd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : des dizaines de mails non trait\u00e9s, des dossiers en attente depuis des semaines. \n<\/p><p>\nL\u2019encours masque l\u2019\u00e9tat r\u00e9el de la charge, cr\u00e9e du multit\u00e2che et nuit \u00e0 la r\u00e9activit\u00e9.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45b7c85 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"45b7c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">6. Surproduction<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d599f47 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d599f47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : produire des tableaux Excel qui ne seront jamais lus, pr\u00e9parer un rapport \u00ab\u00a0au cas o\u00f9\u00a0\u00bb. \n<\/p><p>\nLe Lean invite \u00e0 produire <strong>juste ce qu\u2019il faut, au bon moment<\/strong>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c923404 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"c923404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7. Sur-processus <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bdf940e elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bdf940e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : 6 validations pour un bon de commande, 2 r\u00e9unions pour dire la m\u00eame chose. \n\n<\/p><p>Plus il y a d\u2019\u00e9tapes, plus il y a de lenteurs et de risques d\u2019erreur.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0315c87 obeya-content-links elementor-widget elementor-widget-heading\" data-id=\"0315c87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"> 8. Sous-utilisation des talents <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e796e16 elementor-widget-tablet_extra__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e796e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Exemple : un collaborateur comp\u00e9tent qui ne propose jamais d\u2019id\u00e9es car son avis n\u2019est pas sollicit\u00e9. \n<\/p><p>\nUn bon management Lean valorise la parole terrain, favorise l\u2019autonomie et donne du sens. \n<\/p><p>\nDans un second article, je vous partagerai les solutions suite \u00e0 votre diagnostic pour d\u00e9couvrir les solutions pour traiter ces gaspillages dans vos processus.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f9c959b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f9c959b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4a537a83\" data-id=\"4a537a83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-70241f1e elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"70241f1e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-43783211\" data-id=\"43783211\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-660dd893 elementor-widget elementor-widget-image\" data-id=\"660dd893\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"520\" height=\"520\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp\" class=\"attachment-large size-large wp-image-45959\" alt=\"Pile de fiches Lean Corner\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner.webp 520w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-300x300.webp 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2025\/01\/fiches-lean-corner-150x150.webp 150w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-34bc75cb\" data-id=\"34bc75cb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bd91c6c elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"6bd91c6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Lean Corner<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6664eb8 elementor-widget elementor-widget-heading\" data-id=\"6664eb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Piloter sa performance gr\u00e2ce au Lean Office<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c29c41a elementor-widget elementor-widget-button\" data-id=\"7c29c41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NjU0MjIsInRvZ2dsZSI6ZmFsc2V9\" download=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\"><g id=\"Icon color\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1.49935 10.668C1.95959 10.668 2.33268 11.0411 2.33268 11.5013V14.8346C2.33268 15.0556 2.42048 15.2676 2.57676 15.4239C2.73304 15.5802 2.945 15.668 3.16602 15.668H14.8327C15.0537 15.668 15.2657 15.5802 15.4219 15.4239C15.5782 15.2676 15.666 15.0556 15.666 14.8346V11.5013C15.666 11.0411 16.0391 10.668 16.4993 10.668C16.9596 10.668 17.3327 11.0411 17.3327 11.5013V14.8346C17.3327 15.4977 17.0693 16.1336 16.6005 16.6024C16.1316 17.0712 15.4957 17.3346 14.8327 17.3346H3.16602C2.50297 17.3346 1.86709 17.0712 1.39825 16.6024C0.929408 16.1336 0.666016 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clip-rule=\"evenodd\" d=\"M15.0271 11.4208C15.1422 10.9752 15.5967 10.7072 16.0423 10.8223C16.9362 11.0531 17.7281 11.5742 18.2937 12.3039C18.8594 13.0335 19.1666 13.9303 19.1673 14.8535V16.5208C19.1673 16.9811 18.7942 17.3542 18.334 17.3542C17.8737 17.3542 17.5006 16.9811 17.5006 16.5208V14.8548V14.8548C17.5002 14.301 17.3158 13.7627 16.9765 13.325C16.6371 12.8872 16.162 12.5745 15.6256 12.436C15.18 12.321 14.9121 11.8665 15.0271 11.4208Z\" fill=\"white\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.5267 1.42247C12.6408 0.976613 13.0948 0.707718 13.5407 0.821875C14.4369 1.05136 15.2313 1.57261 15.7986 2.30345C16.3659 3.03429 16.6739 3.93316 16.6739 4.85833C16.6739 5.78351 16.3659 6.68238 15.7986 7.41322C15.2313 8.14406 14.4369 8.66531 13.5407 8.89479C13.0948 9.00895 12.6408 8.74005 12.5267 8.2942C12.4125 7.84834 12.6814 7.39437 13.1273 7.28021C13.665 7.14252 14.1417 6.82977 14.4821 6.39126C14.8224 5.95276 15.0072 5.41344 15.0072 4.85833C15.0072 4.30323 14.8224 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