{"id":34599,"date":"2022-02-16T00:00:00","date_gmt":"2022-02-15T23:00:00","guid":{"rendered":"https:\/\/www.iobeya.com\/?p=34599"},"modified":"2024-09-18T16:15:23","modified_gmt":"2024-09-18T14:15:23","slug":"le-probleme-de-la-resolution-des-problemes","status":"publish","type":"post","link":"https:\/\/www.iobeya.com\/fr\/blog\/le-probleme-de-la-resolution-des-problemes\/","title":{"rendered":"Le probl\u00e8me de la r\u00e9solution des probl\u00e8mes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34599\" class=\"elementor elementor-34599 elementor-6431\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4f1e5e84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4f1e5e84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-69eeace8 elementor-hidden-mobile\" data-id=\"69eeace8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7c183d9b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7c183d9b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;bottom&quot;,&quot;sticky_offset&quot;:50,&quot;sticky_offset_tablet_extra&quot;:20,&quot;sticky_effects_offset&quot;:150,&quot;sticky_effects_offset_tablet_extra&quot;:699,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet_extra&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;],&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-12fe43c2\" data-id=\"12fe43c2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c180c7d elementor-widget elementor-widget-heading\" data-id=\"1c180c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Commencer <br>\nmon aventure iObeya !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63599644 elementor-widget elementor-widget-button\" data-id=\"63599644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iobeya.com\/fr\/demandez-une-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une d\u00e9mo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6ec33b07 article-content\" data-id=\"6ec33b07\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-239de430 elementor-widget elementor-widget-text-editor\" data-id=\"239de430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Qu&rsquo;il s&rsquo;agisse d&rsquo;un \u00a0\u00bb petit caillou dans une chaussure \u00a0\u00bb ou de d\u00e9fis strat\u00e9giques de grande ampleur, l&rsquo;homme a toujours lutt\u00e9 contre les probl\u00e8mes qui le ralentissent ou le menacent. Les entreprises ne font pas exception. Quel que soit le secteur d&rsquo;activit\u00e9 ou le d\u00e9partement, les managers de premi\u00e8re ligne et les dirigeants sont oblig\u00e9s de naviguer dans des environnements complexes d\u00e8s leur premier jour. Les organisations qui sont en mesure d&rsquo;am\u00e9liorer la <strong>r\u00e9solution des probl\u00e8mes<\/strong> en passant d&rsquo;une \u00ab\u00a0culture du h\u00e9ros\u00a0\u00bb \u00e0 un syst\u00e8me collaboratif b\u00e9n\u00e9ficieront d&rsquo;un avantage concurrentiel durable. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cd07174 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd07174\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-5f43017\" data-id=\"5f43017\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1202d3b2 num-item elementor-widget elementor-widget-button\" data-id=\"1202d3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#anchor1\" id=\"num-item1\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Comment d\u00e9finit-on un probl\u00e8me ?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f718928 summary-item elementor-widget elementor-widget-button\" data-id=\"1f718928\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#anchor2\" id=\"num-item2\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Le processus de r\u00e9solution de probl\u00e8mes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2179f530 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"2179f530\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#anchor3\" id=\"num-item3\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Int\u00e9grer la r\u00e9solution de probl\u00e8mes dans une entreprise<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28e8bb08 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"28e8bb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#anchor4\" id=\"num-item4\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Digitalisation de la r\u00e9solution de probl\u00e8mes<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f9b6788 elementor-widget elementor-widget-heading\" data-id=\"4f9b6788\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor1\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment d\u00e9finit-on un probl\u00e8me ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-732eb121 elementor-widget elementor-widget-text-editor\" data-id=\"732eb121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans une perspective <strong>Lean<\/strong>, la r\u00e9ponse est \u00ab\u00a0tout ce qui n&rsquo;est pas conforme \u00e0 un standard\u00a0\u00bb. Il peut s&rsquo;agir d&rsquo;une simple norme visuelle, d&rsquo;un processus ou d&rsquo;un indicateur, tels que d\u00e9finis par les \u00e9quipes (sur le terrain). Une pareille d\u00e9finition g\u00e9n\u00e8re automatiquement des centaines de probl\u00e8mes, allant de simples \u00ab\u00a0choses \u00e0 faire\u00a0\u00bb (par exemple, r\u00e9parer la roue de mon chariot \u00e0 outils) \u00e0 des probl\u00e8mes de grande envergure et aux enjeux consid\u00e9rables. Comment les \u00e9quipes et les organisations dans leur ensemble peuvent-elles traiter une telle quantit\u00e9 de probl\u00e8mes de mani\u00e8re efficace et simple ? \n\n <\/p><p>\n\nDe nombreuses organisations tentent d&rsquo;y rem\u00e9dier en enseignant \u00e0 leur personnel des outils de r\u00e9solution de probl\u00e8mes : <a href=\"https:\/\/www.iobeya.com\/fr\/template\/roue-de-deming\/\"> PDCA <\/a>, <a href=\"https:\/\/www.iobeya.com\/fr\/template\/processus-a3\/\">A3<\/a> ,<a href=\"https:\/\/www.iobeya.com\/fr\/template\/ishikawa\/\"> Ishikawa <\/a>, <a href=\"https:\/\/www.iobeya.com\/fr\/template\/5-pourquoi\/\">5 Pourquoi<\/a> , 8Ds, DMAIC, &#8230; la liste est longue. En effet, tout comme l&rsquo;innovation, la <strong>r\u00e9solution de probl\u00e8mes est un processus et non un \u00e9v\u00e9nement<\/strong>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6715f469 elementor-widget elementor-widget-heading\" data-id=\"6715f469\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor2\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le processus de r\u00e9solution de probl\u00e8mes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-349ab99e elementor-widget elementor-widget-text-editor\" data-id=\"349ab99e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trois conditions doivent \u00eatre respect\u00e9es pour que votre processus de r\u00e9solution de probl\u00e8mes devienne un processus syst\u00e9matique : \n\n <\/p>\n<p>\n<ul>\n<li>\nUne v\u00e9ritable culture de la r\u00e9solution de probl\u00e8mes, \n<\/li><li>\nLe respect de la lenteur de la pens\u00e9e, \n<\/li><li>\nL&rsquo;\u00e9volutivit\u00e9 du processus de r\u00e9solution de probl\u00e8mes.  \n<\/li><\/ul><\/p>\n <p>\n\nCertaines entreprises traditionnelles suivent l&rsquo;ancien paradigme : \u00ab\u00a0Il n&rsquo;y a pas de probl\u00e8mes, il n&rsquo;y a que des solutions\u00a0\u00bb. Cette attitude n&rsquo;est pas la bonne pour construire une v\u00e9ritable culture de la r\u00e9solution de probl\u00e8mes. Sans l&rsquo;\u00e9tape fondamentale de l&rsquo;acceptation d&rsquo;un probl\u00e8me, le seul r\u00e9sultat que vous obtiendrez sera une direction d\u00e9bord\u00e9e et des \u00e9quipes frustr\u00e9es. \n\n \n\n <\/p><p>\n\nLes v\u00e9ritables entreprises Lean et Agile consid\u00e8rent les probl\u00e8mes comme des opportunit\u00e9s d&rsquo;am\u00e9lioration. Elles ne reprochent pas aux employ\u00e9s de \u00ab\u00a0tirer sur la corde d&rsquo;Andon\u00a0\u00bb, et les encouragent m\u00eame \u00e0 le faire. C&rsquo;est la preuve qu&rsquo;elles sont pass\u00e9es d&rsquo;un <strong>\u00e9tat d&rsquo;esprit de commandement et de contr\u00f4le<\/strong> \u00e0 un <strong>\u00e9tat d&rsquo;esprit d&rsquo;apprentissage partag\u00e9<\/strong>. \n\n \n<\/p><p>\nCertaines entreprises traditionnelles pensent \u00e0 tort qu&rsquo;elles ont chang\u00e9 de mod\u00e8le de pens\u00e9e, car au lieu de reprocher \u00e0 leurs employ\u00e9s de soulever des probl\u00e8mes, elles attendent des solutions imm\u00e9diates : le droit de soulever un probl\u00e8me est intrins\u00e8quement li\u00e9 \u00e0 une solution pr\u00eate \u00e0 \u00eatre mise en \u0153uvre. Si cette attitude peut favoriser <strong>l&rsquo;initiative individuelle<\/strong> pour les probl\u00e8mes simples, elle tend \u00e0 contourner la lenteur de la r\u00e9flexion n\u00e9cessaire en cas de probl\u00e8mes complexes. \n<\/p><p>\n \n\nDernier aspect, mais non des moindres : l&rsquo;\u00e9volutivit\u00e9. Il est fondamental de se rappeler que les probl\u00e8mes surviennent en permanence et qu&rsquo;ils doivent \u00eatre consid\u00e9r\u00e9s comme faisant partie d&rsquo;un flux constant et non comme des cas isol\u00e9s. Ils sont la norme in\u00e9vitable, et non l&rsquo;exception. La cl\u00e9 consiste \u00e0 g\u00e9rer leur flux par le biais d&rsquo;un processus \u00e9volutif qui g\u00e9n\u00e8re des connaissances de grande valeur. Ces connaissances doivent ensuite \u00eatre saisies et partag\u00e9es de diff\u00e9rentes mani\u00e8res, notamment par la cr\u00e9ation et la mise \u00e0 jour de recommandations, afin d&rsquo;\u00e9viter que le probl\u00e8me ne se reproduise. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40877d4 elementor-widget elementor-widget-image\" data-id=\"40877d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram.jpg\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Processus de r\u00e9solution de probl\u00e8mes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzUxMzgsInVybCI6Imh0dHBzOlwvXC93d3cuaW9iZXlhLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMlwvMDJcL1RoZS1Qcm9ibGVtLXdpdGgtUHJvYmxlbS1Tb2x2aW5nLVByb2Nlc3MtRGlhZ3JhbS5qcGcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"491\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram-1024x628.jpg\" class=\"attachment-large size-large wp-image-35138\" alt=\"Sch\u00e9ma montrant le processus de la r\u00e9solution de probl\u00e8mes selon la m\u00e9thodologie Lean\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram-1024x628.jpg 1024w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram-300x184.jpg 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram-768x471.jpg 768w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram-1536x942.jpg 1536w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/The-Problem-with-Problem-Solving-Process-Diagram.jpg 1728w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fd5fde2 elementor-widget elementor-widget-heading\" data-id=\"1fd5fde2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor3\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Int\u00e9grer la r\u00e9solution de probl\u00e8mes dans une entreprise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47dbc4d3 elementor-widget elementor-widget-text-editor\" data-id=\"47dbc4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quels sont donc les ingr\u00e9dients secrets pour faire de la r\u00e9solution de probl\u00e8mes un processus \u00e0 forte valeur ajout\u00e9e ? <\/p><ol style=\"font-weight: 600;\"><li>Cr\u00e9er un environnement sans reproche et r\u00e9soudre les probl\u00e8mes visibles. <\/li><li>Les classer par ordre d&rsquo;urgence et de complexit\u00e9 <\/li><li>G\u00e9rer le flux avec des proc\u00e9dures rapides et lentes : rapides pour les probl\u00e8mes simples et lentes pour les probl\u00e8mes complexes. <\/li><li>Donner un feedback aux personnes ou aux \u00e9quipes qui ont identifi\u00e9 les probl\u00e8mes. <\/li><li>Responsabiliser les \u00e9quipes en les impliquant dans la recherche, la mise en \u0153uvre et le partage des solutions. \n\n <\/li><\/ol><p>Une fois que vous avez accompli tout cela, la <strong>digitalisation de votre processus<\/strong> ne sera qu&rsquo;un petit pas en avant. \u00c9tant donn\u00e9 sa nature collaborative et visuelle, le processus de r\u00e9solution de probl\u00e8mes peut facilement \u00eatre int\u00e9gr\u00e9 \u00e0 votre syst\u00e8me de Management Visuel. Ce sera la troisi\u00e8me \u00e9tape de d\u00e9veloppement de votre entreprise, dans son parcours Lean. (voir l&rsquo;image ci-dessous) <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efd06c2 elementor-widget elementor-widget-image\" data-id=\"efd06c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/Etape-de-developpement-dune-entreprise-dans-le-parcours-Lean.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Etape de de\u0301veloppement d\u2019une entreprise dans le parcours Lean\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MzUxNDMsInVybCI6Imh0dHBzOlwvXC93d3cuaW9iZXlhLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyMlwvMDJcL0V0YXBlLWRlLWRldmVsb3BwZW1lbnQtZHVuZS1lbnRyZXByaXNlLWRhbnMtbGUtcGFyY291cnMtTGVhbi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"491\" src=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/Etape-de-developpement-dune-entreprise-dans-le-parcours-Lean.png\" class=\"attachment-large size-large wp-image-35143\" alt=\"\" srcset=\"https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/Etape-de-developpement-dune-entreprise-dans-le-parcours-Lean.png 864w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/Etape-de-developpement-dune-entreprise-dans-le-parcours-Lean-300x184.png 300w, https:\/\/www.iobeya.com\/wp-content\/uploads\/2022\/02\/Etape-de-developpement-dune-entreprise-dans-le-parcours-Lean-768x471.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab9bee5 elementor-widget elementor-widget-heading\" data-id=\"2ab9bee5\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"anchor4\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Digitalisation de la r\u00e9solution de probl\u00e8mes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63046e67 elementor-widget elementor-widget-text-editor\" data-id=\"63046e67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La <strong>digitalisation de la r\u00e9solution de probl\u00e8mes<\/strong> va : \n\n <\/p><ul><li>vous donner une pleine visibilit\u00e9 de votre <strong>cha\u00eene de probl\u00e8mes<\/strong>, avec des possibilit\u00e9s de recherche en profondeur les causes ; <\/li><li>r\u00e9duire le temps de r\u00e9solution gr\u00e2ce \u00e0 une escalade plus rapide, une meilleure collaboration locale et \u00e0 distance, ainsi qu&rsquo;une collecte de donn\u00e9es centr\u00e9e sur l&rsquo;\u00e9quipe ; <\/li><li>renforcer la gestion des connaissances en exploitant efficacement les enseignements tir\u00e9s des r\u00e9solutions de probl\u00e8mes existants ; <\/li><li>augmenter la productivit\u00e9 des \u00e9quipes en maximisant le temps qu&rsquo;elles consacrent au probl\u00e8me plut\u00f4t qu&rsquo;\u00e0 des t\u00e2ches annexes. <\/li><\/ul><p>Dans l&rsquo;ensemble, il est assez difficile d&rsquo;atteindre le palier de maturit\u00e9 en mati\u00e8re de r\u00e9solution de probl\u00e8mes dans une entreprise. Si vous vous lancez dans cette d\u00e9marche, je vous recommande d&rsquo;essayer de penser globalement et d&rsquo;agir localement. Commencez par esquisser le r\u00e9sultat attendu en termes de syst\u00e8me (personnes et culture, d\u00e9clencheurs et processus d&rsquo;escalade, boucles de feedback, outils informatiques). Vous pouvez ensuite proc\u00e9der \u00e0 une s\u00e9rie de mises en \u0153uvre locales pragmatiques de type \u00ab\u00a0test et apprentissage\u00a0\u00bb afin de d\u00e9couvrir les techniques de r\u00e9solution de probl\u00e8mes les plus pertinentes. A ce stade, vous \u00eates pr\u00eat \u00e0 faire \u00e9voluer votre <strong>processus de r\u00e9solution de probl\u00e8mes<\/strong> au sein de votre organisation. <a href=\"https:\/\/www.iobeya.com\/fr\/contactez-nous\/\">Contactez iObeya <\/a> pour discuter avec l&rsquo;un de nos responsables de la digitalisation de votre processus de r\u00e9solution de probl\u00e8mes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bb580ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb580ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-317f04c\" data-id=\"317f04c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4d5c6d8 elementor-author-box--image-valign-middle author-bagde elementor-author-box--avatar-yes elementor-author-box--name-yes elementor-author-box--link-no elementor-widget elementor-widget-author-box\" data-id=\"4d5c6d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"author-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-author-box\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/fr\/author\/nolivetti\/\" class=\"elementor-author-box__avatar\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/secure.gravatar.com\/avatar\/d8de987536303a88271f30e1d10c2c3ab76f891f13d0c6d126ee1b740b843358?s=300&#038;d=mm&#038;r=g\" alt=\"Image de Nicola Olivetti\" loading=\"lazy\">\n\t\t\t\t<\/a>\n\t\t\t\n\t\t\t<div class=\"elementor-author-box__text\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.iobeya.com\/fr\/author\/nolivetti\/\">\n\t\t\t\t\t\t<span class=\"elementor-author-box__name\">\n\t\t\t\t\t\t\tNicola Olivetti\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e9befd2 elementor-hidden-mobile\" data-id=\"e9befd2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a4a76e0 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--color-custom share-btn-article elementor-widget__width-auto elementor-grid-mobile-2 elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"a4a76e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e23b3d5 elementor-widget__width-auto share-btn-article elementor-widget elementor-widget-html\" data-id=\"e23b3d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<input class=\"copie-article-link\" type=\"button\" value=\" \" \/>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a0e459 elementor-widget elementor-widget-shortcode\" data-id=\"8a0e459\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">                <div class=\"list-tags-blog\">\n                <span class=\"blog_single_tags\">Agile<\/span>                <\/div>\n            <\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2dcb68a5 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2dcb68a5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-41d079b3\" data-id=\"41d079b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-626b6309 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--shape-circle elementor-share-buttons--color-custom share-btn-article elementor-widget__width-auto elementor-grid-mobile-2 elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"626b6309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Partager sur linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4be278fc elementor-widget__width-auto share-btn-article elementor-widget elementor-widget-html\" data-id=\"4be278fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<input class=\"copie-article-link\" type=\"button\" value=\" \" \/>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2cd8bda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cd8bda\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a10c23 elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile_extra\" data-id=\"0a10c23\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1375826 elementor-widget elementor-widget-heading\" data-id=\"1375826\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Commencer <br>\nmon aventure iObeya !<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3c0b19 elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"d3c0b19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.iobeya.com\/fr\/request-a-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demandez une demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Commencer mon aventure iObeya ! Demandez une d\u00e9mo Qu&rsquo;il s&rsquo;agisse d&rsquo;un \u00a0\u00bb petit caillou dans une chaussure \u00a0\u00bb ou de d\u00e9fis strat\u00e9giques de grande ampleur, l&rsquo;homme a toujours lutt\u00e9 contre les probl\u00e8mes qui le ralentissent ou le menacent. Les entreprises ne font pas exception. Quel que soit le secteur d&rsquo;activit\u00e9 ou le d\u00e9partement, les managers [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":6433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"__cvm_playback_settings":[],"__cvm_video_id":"","footnotes":""},"categories":[303],"tags":[122,124,128,131],"class_list":["post-34599","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agile-fr","tag-agile-fr","tag-digitalisation","tag-lean-fr","tag-transformation-numerique"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Le probl\u00e8me de la r\u00e9solution des probl\u00e8mes<\/title>\n<meta name=\"description\" content=\"Transformez votre gestion des probl\u00e8mes avec des outils Lean comme le PDCA et la digitalisation.\" 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