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5 Whys

What is the 5 Whys method ?

The 5 Whys method consists of asking the question ‘Why?’ 5 times to get to the source of a problem and find an appropriate solution.
The 5 Whys problem solving method generally includes asking the question ‘Why?’ in the following ways:

  • Why did the problem occur?
  • Why is this the reason for the problem?
  • Why is this cause a problem?
  • Why did this underlying cause occur?
  • Why did the underlying cause lead to the problem?

Why is the 5 Whys method used?

The 5 Whys method is often used in quality control and continuous improvement processes.This method, which was originally developed to optimize industrial processes, has proven to be useful for many other things. This exercise will help you get to the root of any problem, improve the quality of our work, make better decisions and more.

Who uses a 5 Whys?

5 Whys is a problem solving tool that can be used by any team, in any industry.

How to set up a 5 Whys board in iObeya?

To set up a 5 whys board in your digital Obeya, follow these steps:

  1. Enter your room, then click Configure the room at the bottom right of the screen.
  2. Add a blank board to your room.
  3. Select the 5 Whys background from the background catalog.
  4. Customize your tool dock with 1 set of notes renamed Why
  5. Your board is now ready to be used.

Pro Tips on how to set up a 5 Whys

Keep the problem statement as clear as possible to avoid drifting away from the targeted issue. Try to include people from various backgrounds and seniority levels to confront different points of view as well as broaden perspectives and opinions.

Get started with this template

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